Returns & Exchanges

Size / Design Exchange

Please contact us at retail@joop.com.sg with your exchange request within 7 working days from the date of receipt. Our customer service team will review the situation and respond promptly.

Exchange of merchandise will be arranged if the following criteria are met:

Sale items are not eligible for exchange or refund.
Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).
Each order is allowed one exchange only; cash refunds are not permitted.
Any additional shipping fee will be borne by the customer as all measurements have been provided. We highly recommend mailing the items/s via registered mail to us. JOVET will not proceed with the exchange if the parcel does not reach us and we are not liable for lost mails sent via normal mail.
Please obtain proof of posting as the item remains your responsibility until it reaches our warehoues. Ensure proper packaging to prevent any damage to the returned items. We are not responsible for any items that are returned to us in error.
International customers will bear the registered shipping costs both ways.
Once we receive your package, we will inspect and process the goods within 2 working days to ensure you receive your new item as soon as possible. We will email you to confirm the action we have taken.

Defective / Incorrect Items

We apologise if we had sent you a defective/ incorrect item. Please email us at retail@joop.com.sg with details/snap shots of the error within 7 working days from the date of receipt. Our customer service team will review the situation and respond promptly.

Exchange of defective/incorrect merchandise will be arranged if the following criteria are met:

Sale items are not eligible for exchange or refund.
Returns will only be accepted for item/s in their original condition (tag intact, unworn, unwashed and unaltered).
JOVET will not be responsible for damages caused by mishandling of garments during washing.
Loose threads and removable stains will not be considered as defects.
During the mass manufacturing process, there may be around 0.5” – 0.8” differences between the item’s actual size and our stated measurements. Such variances will not be considered as defects.
Exchanged items will be shipped out to you via registered mail, the cost of which will be fully absorbed by JOVET.

Exchanged items will be shipped out to you via registered mail, the cost of which will be fully absorbed by JOVET.